Contact us
800-984-3272
help@cq-partners.com
Reconnect courses were designed with you in mind. Based on your feedback from last year’s event, we built this year’s curriculum around specific areas of focus. This, combined with the results of your Reconnect ‘25 course survey, means you can take a deep dive into the topics that matter most to you.
Build a Stronger Organization
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Lead and Inspire: It Starts with You Part 1Item Link List Item 1
For business leaders
Lou Condrasky and Sara Franks
It’s time to embrace your role as a leader! No matter your position, you can foster self-awareness, build confidence, and inspire those around you. Through practical strategies and actionable insights, this session will equip you to lead with purpose and inspire lasting transformation in your team and organization.
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Tune Up Team Dynamics: It Starts with You Part 2Item Link List Item 2
For business leaders
Lou Condrasky and Sara Franks
Learn how to evaluate your team culture and set your team up for long-term success. As a continuation of “It Starts with You Part 1”, this session will give you the tools to resolve conflicts, strengthen relationships, and improve communication and collaboration at your practice. We will examine case studies, facilitate discussions, and problem-solve together.
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Begin with the End in Mind: Sound Investments Part 1Item Link List Item 3
For business leaders
Alex Drager and Joseph Hogan
Planning for the future is key to maximizing the value of your practice. Whether you're in exit mode today or haven’t even thought about it yet, it’s never too soon to start strategizing for the future. This session covers critical steps such as building a scalable business, enhancing profitability, and increasing your practice’s appeal to potential buyers. Attendees will learn how to develop a strategic vision, and prepare for a smooth, profitable exit (whenever that day may come).
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Begin with the End in Mind: Sound Investments Part 2Item Link List Item 4
For business leaders
Alex Drager and Joseph Hogan
What kind organizational strategy best aligns with your business goals? As a continuation of “Sound Investments Part 1”, this session will review and discuss relevant case studies and explore how you can develop your own action plan. Attendees will learn about different types of growth and exit strategies, common pitfalls, and what key milestones look like.
Uncover Your Best Self
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Understand Yourself: Emotional Agility for Leaders (Pt 1)Item Link List Item 1
For business leaders
AJ Cauterucci, Jen Dahmer and Dom Spadaro
Our emotional agility allows us to recognize, manage, and effectively communicate emotions. In this session we will review the tenants of emotional agility and explore how it specifically applies to your life. Come prepared to have an open-minded discussion, and be deeply introspective about your job, your relationships, and your professional goals.
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Understand Others: Emotional Agility for Leaders (Pt 2)Item Link List Item 2
For business leaders
AJ Cauterucci, Jen Dahmer and Dom Spadaro
Understanding what drives others’ behaviors, goals and mindset, is a crucial part of being a leader. As a continuation of “Emotional Agility Part 1”, this session will explore how to better understand others and how your emotions impact your leadership behavior and your team.
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Take Ownership of Your SuccessItem Link List Item 3
For business leaders and providers
AJ Cauterucci, Jen Dahmer, Barry Drogy, Olivia Kapfhammer, and Dom Spadaro
Own your success—in your career AND your personal life! In this session, we will assess and examine your unique skills. This assessment allows you to uncover your natural talents and how they can help you thrive. You will walk away with a better understanding of yourself, your strengths and weaknesses, and key opportunities for your personal growth.
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You Can Be a Super CommunicatorItem Link List Item 4
For business leaders and providers
AJ Cauterucci, Jen Dahmer, Barry Drogy, Olivia Kapfhammer, and Dom Spadaro
Have you ever wished you were better at communicating your ideas and emotions? With the right skills and practice, you can be! This session will explore the practical application of emotional agility as it pertains to communication styles. Get ready to be engaged! This session is interactive and will allow you to practice your communication skills in real-time. You will leave with a behavior-based plan for becoming a Super Communicator.
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Understand Yourself: Emotional Agility (Pt 1)Item Link
For providers
Barry Drogy & Olivia Kapfhammer
Our emotional agility allows us to recognize, manage, and effectively communicate emotions. In this session we will review the tenants of emotional agility and explore how it specifically applies to your life. Come prepared to have an open-minded discussion, and be deeply introspective about your job, your relationships, and your professional goals.
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Understand Others: Emotional Agility (Pt 2)Item Link
For providers
Barry Drogy & Olivia Kapfhammer
Understanding what drives others’ behaviors, goals and mindset, is a crucial part of refining your emotional agility. As a continuation of “Emotional Agility Part 1”, this session will explore how to better understand others and how your emotions impact your leadership behavior and your team.
See Success in Your Practice
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Be the CEO of Your Own RoleItem Link List Item 1
For front office personnel, patient care coordinators or practice development experts
Jessica Shah and Katie Sternasty
Who is the biggest influencer of your personal success and job satisfaction? The answer is YOU. In this session we will explore how you can own the process of your day, maximize your schedule and be a leader in your role. You have the power to make a major impact at your practice. Let’s see how!
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Create More Patient Opportunities—Here’s How!Item Link List Item 2
For front office personnel, patient care coordinators or practice development experts
Jessica Shah and Katie Sternasty
Each day you connect patients with the hearing care they need, and that is an amazing thing! So how can you be the best at it? In this session we will cover best practices for triaging incoming calls, making outbound calls and creating more patient opportunities. You will walk away with confidence in yourself and new skills to apply immediately at your practice.
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Right Place & Right Time: Success with Structured SchedulingItem Link List Item 3
For front office personnel, patient care coordinators or practice development experts
James Page and Aaron Sturgill
You play a crucial role in how information is collected and shared at your practice. Let’s talk about how structured scheduling can help you communicate this more effectively. This session will cover best practices for daily huddles, schedule audits, data integrity, and reporting. With an understanding of these items, you can ensure every piece of information reaches the right person at the right time.
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Maximize Opportunity with CompanionsItem Link List Item 4
For front office personnel, patient care coordinators or practice development experts
Miki Follin and Nicole Hinman
You know it’s important to have a companion attend patient appointments, but how can you make the most of it? This session will explore the different opportunities that are born from companions including companion testing, referral sources, and more! This is one great way to support practice growth from the front office.
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Welcome to the “C Suite”Item Link
For business leaders
Scott Berger, Nick Miller, and Allison Gill
Let’s talk about your role as a Chief Lead Officer! This session is designed for business leaders who are invested in the growth and success of their practice. Learn from the experience of other successful business leaders who have paved the way. You will walk away with the knowledge and skills to develop an actionable business plan designed to generate the necessary number of leads required to achieve your goals.
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How to Create Raving FansItem Link
For business leaders
Scott Berger, Nick Miller, and Allison Gill
How do you turn happy patients into raving fans? This session will explore the patient journey and the action items you can apply at every phase to create the best possible experience. We will discuss innovative tools and strategies to provide the gold standard of care.
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…But You Can’t Do It Alone!Item Link
For business leaders
Scott Berger, Nick Miller, and Allison Gill
Your team is vital to achieving your practice goals—make sure they are set up for success! This session will give you strategies to communicate expectations, get staff involved in opportunity creation, and delegate appropriate tasks. Setting the right tone at your practice will give your team the confidence and tools they need to create a better experience for everyone.
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The Closest Thing to the “Silver Bullet”Item Link
For business leaders
Scott Berger, Nick Miller, and Allison Gill
“Failure isn’t fatal, but failure to change might be” – John Wooden. This session will redefine what it means to “fail” and give you the knowledge to accurately measure performance. We will cover how to report on successes, build on what is going well, and identify areas of improvement. You will walk away with the confidence to analyze key performance indicators (KPIs) and prioritize your actions based on those insights.
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Mastery and Execution—Finding Your Excellence!Item Link
For providers
Julia Ahlquist, Heather Carter, Stacy Dunn, and Tim Turner
Immerse yourself in a real-world case study with your peers! Participants of this session will have the opportunity to execute excellence through role play. It’s more than just saying the words! This practice will help you move closer to mastery.
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America’s Top ProviderItem Link
For providers
Heather Carter, Katie Sternasty, and Patricia McCleery
Preparing a gourmet meal requires the right tools, the best ingredients, and the knowledge and skills to put it all together with a beautiful presentation. Your counseling process is no different. This interactive take on America’s popular cooking shows will immerse you in the process of knowing your patients’ needs and delivering custom solutions.
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Good to Great—Your Legacy as a ProviderItem Link
For providers
Julia Ahlquist and William Connerton
Have you considered your legacy as a provider? What factors may be inhibiting your ability to push past the latest plateau? This session will highlight the behaviors of some of the most successful professionals. We will define future pacing and how it applies to your role, explore positive habits, and identify critical factors for success.
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Stay the Course: Defining Success in the HAEItem Link
For providers
Stacy Dunn and Tim Turner
Let’s talk about what success means for a HAE. In this session we will break down the 3 main wins in a HAE, and the psychology behind these wins from both the patient and provider viewpoint. You will walk away with an understanding of how you can get patients to take psychological ownership, uncover the true objections, and help more patients get the care they need!
